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Information Technology Specialist: Ref No: IT-1

anecca is a network of clinicians and social scientists with a mission to improve the quality of health care services for women, children, adolescents, young adults, and their families in Africa. anecca is a registered NGO in Uganda with strong collaboration with the Ministry of Health, District Local Government, and other related institutions. anecca is currently implementing a comprehensive TB/HIV activity in Karamoja region under project Cooperative Agreement No. 72061722CA00001 (October 2021 – September 2026) awarded by USAID.
As part of achieving its goals, anecca would like to recruit a competent and experienced professional for the following position;

Reports to: Director Finance and Administration
Duty Station: Moroto Regional Office
Job Role: To Design IT systems, policies and procedures, maintain support hardware infrastructure and monitor performance of the ANECCA-Uganda networks as per best industry practices and in line with the Anecca Uganda ICT Strategy.
Key Result Areas:

  1. Design, Plan and monitor the implementation and/or extension of various ANECCA-Uganda WAN/LAN hardware and software as per ANECCA-Uganda ICT Strategy and policy guidelines
  2. Develop, review and validate ICT policies pertaining to hardware and network, Information security in line with ANECCA-Uganda strategic objectives
  3. Monitor the implementation of warranty and non-warranty repairs, and preventive maintenance (PM) of all ANECCA-Uganda IT Hardware and certify that services are delivered in line with the best IT practices and ANECCA Policy guidelines.
  4. Develop guidelines on network usage, administration and security mechanisms in order to certify that network performance and level of availability that conforms to ANECCA set standards and IT policy guidelines.
  5. Prepare annual budgets for IT in line with ANECCA Uganda’s financial guidelines.
  6. Design backup strategies, and Disaster recovery plans that aid business continuity in line with ANECCA Uganda’s Program Objectives and IT policy guidelines.
  7. Administer On-premises Active Directory and Azure AD in a hybrid cloud environment in line with IT best practices and ANECCA policy guidelines.
  8. Monitor the maintenance of inventory of all ICT equipment through proper documentation of problem logs and audit trails in line with ANECCA Uganda’s standards and IT policy guidelines.
  9. Maintain, and update the ANECCA-Uganda Web site in line with the ANECCA Uganda program objectives.
  10. Maintain an up-to-date fixed asset register for the LPHS-K project in line with the donor and organization asset management guidelines
  11. Maintain efficient and effective acceleration of different ICT software and systems not excluding DHIS2, Uganda EMR, Rx-Solution in line with the expected operational procedures.
  12. Respond to queries to the IT help desk in line with ANECCA Uganda program objectives.
  13. Update, maintain and manage Anecca’s internal web systems on a regular basis.

    Required Education Training, Experience, other relevant skills& personality attributes
  • Bachelor’s degree in computer science, Information Technology, Mathematics or related field.
  • Professional Certifications in the areas of Information Technology and Computing: CCNA, MCSA, CompTIA Network+, CompTIA A+, ITIL is an added advantage.
  • Six (6) or more years of professional experience in IT governance, designing, managing and implementing IT projects with a reputable non-Governmental organization: administering, build and maintenance of windows Server 2019 OS, Windows 10/11, Mac OS, Linux, TCP/IP LANS with technology users.
  • Demonstrated experience with Azure cloud services including Microsoft 365, Exchange Online, SharePoint customization, Mobile device management (Intune), Power Automate, etc.
  • Experience with applying Hyper-V virtualization technology, IT Help Desk support, Solid understanding of the business of IT service delivery, Microsoft Office Suite.
  • Proficient in web content management systems, particularly WordPress, with expertise in programming languages such as PHP, HTML5, JavaScript, and CSS. Experienced in relational database management systems, including MS SQL Server, MySQL, and PostgreSQL
  • Knowledge of information security practices and international standards.
  • Proven ability to manage multiple projects simultaneously while paying strict attention to detail.
  • Advanced problem-solving skills and the ability to correctly determine proper course of action needed for safe and efficient resolution to any technology issue
  • Demonstrated ability to perform assigned work independently, prioritize user requests and escalate appropriately maintain confidentiality for all project and staff proprietary matters
  • Excellent interpersonal, collaboration & teamwork with written and verbal communication skills across diverse audiences (management, peers, users)
  • Relevant Experience while working with USAID-funded programs and knowledge of USAID rules, and regulations are strongly desired

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